- Customer satisfaction is our number one priority at Hoof and Woof. We unconditionally guarantee all unused or defective merchandise for 30 days from the date of shipment. If you are not completely satisfied with your purchase you may return or exchange any unused or defective merchandise for a prompt refund or exchange. Any unused products should be returned in original packaging. For any products returned that are faulty we will refund £3.00 to cover the cost of the return via Royal Mail 2nd Class Small parcel service. You can choose to return via a different service however you will be responsible for any extra carriage charges.
- Hoof and Woof takes all the necessary steps to keep all the items in stock at all times. However, due to excessive demand, sometimes we run out certain products. We do our best to verify availability, and to notify you of any known delays that would affect the timely processing of your order. Available merchandise will be shipped immediately upon processing with any out of stock or back ordered merchandise to be shipped separately upon availability. You may cancel your back ordered merchandise at any time and we will issue a credit.
- We accept Visa and MasterCard. We also accept PayPal or bank transfers. For bank transfers please contact sales@hoofwoof.co.uk or call on Tel: 0113 457 5938 and we will arrange to send you a Pro forma invoice with payment details.
- For fastest delivery, products are shipped to you from our centralised warehouse on a tracked delivery service. We offer free standard delivery on orders that are over £30 within mainland UK *. Most deliveries should arrive next day if ordered before 1pm. Please allow up to 2 business days for free delivery. We also offer a choice of expedited delivery based on our customer’s requirements at additional charges.
- England/Scotland/Wales
Free carriage on all orders over £30 net. All orders under £30 net incur a carriage charge:
England/Southern Scotland/Wales – £5.00
Northern Scotland/Highlands – £8.99
Northern Ireland – £8.99
Eire – £8.99
Scottish Highlands (AB36-38, AB55-56, FK17-21, IVI-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26 ,PH30-41, PH49-50)
Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3) - Special Delivery Service available for England/Southern Scotland/Wales ( Per Carton)
Pre 12.00pm – £13.00
Pre 10.30am – £20.00.
- Simply login into your account and click on the “MY ACCOUNT” link on the home page. You will be able to see all your orders, its current status, etc. As long as you have given us your email or mobile number, you will be notified of despatch and provided with tracking details.
- All the Hoof and Woof products are made under utmost care where materials are carefully handpicked, inspected, cut and made into premium quality products by skilled craftsmen in their respective fields. We guarantee our products against manufacturing defects. Should you believe you have a defective merchandise, please contact us immediately. We will promptly replace, repair or credit upon inspection. Our warranty does not cover normal wear and tear, misuse or accidental damage. To return products, please click on the returns link on the main page.
